How can we help you?

Frequently Asked Questions

  • I missed my delivery, what do I do?

    You can book a new delivery through the link you received via text or in the app.

  • Do you deliver during office hours?

    We always deliver during the afternoon/evening, between 5 PM and 10 PM on weekdays and between 4 PM and 10 PM in the cities where we offer deliveries on the weekends. Have you chosen to have the parcel delivered to your office, please contact the webshop you purchased from, and see if they can help you change the address to your home address. 

  • Can I book a return with Budbee?

    If the webshop you ordered from offers Budbee returns, then yes! Just click the link you got via text or check the app to check if a Budbee return is available. 

  • Do I have to pay if I want to return a parcel to the merchant?

    Budbee will not charge you directly, however, the webshop may have a return fee. Please read the terms and conditions on the webshop.

  • Can I collect my parcel at a pick-up point?

    Unfortunately, you can’t pick up your parcel at a pick-up point as we do not collaborate with any other agent. If you are unable to be home at the time of the delivery we can leave the parcel outside your door (as long as the delivery does not require a signature or ID check) or you can change the time of the delivery. 

  • Do I need to print a return label?

    No, you do not need to print a return label. Simply pack the products according to the webshops instructions and book a return pick-up time through the link or the app.