How can we help you?

Frequently Asked Questions

  • Can I collect my parcel at a pick-up point?

    Unfortunately, you can’t pick up your parcel at a pick-up point as we do not collaborate with any other agent. If you are unable to be home at the time of the delivery we can leave the parcel outside your door (as long as the delivery does not require a signature or ID check) or you can change the time of the delivery. 

  • Do you deliver during office hours?

    We always deliver during the afternoon/evening, between 5 PM and 10 PM on weekdays and between 4 PM and 10 PM in the cities where we offer deliveries on the weekends. Have you chosen to have the parcel delivered to your office, please contact the webshop you purchased from, and see if they can help you change the address to your home address. 

  • Do I have to pay if I want to return a parcel to the merchant?

    Budbee will not charge you directly, however, the webshop may have a return fee. Please read the terms and conditions on the webshop.

  • I am not home at the time of the delivery, can I change the date and time?

    You can change the time and date of your delivery up until 12 PM on the day of the delivery. After that, our routes are set and it is therefore not possible to change it after that. You can also have us leave the parcel outside your door if you’d like, whether you are home or not (as long as the delivery does not require a signature or ID check).

  • How can I change the delivery address?

    For security reasons, Budbee is not allowed to change the delivery address. Please contact the webshop where you made your purchase, and see if they can change it for you.

  • I paid for a specific time interval, what happens if you do not perform the delivery within that time frame?

    If we miss your time window and arrive more than 15 minutes late you will, of course, be refunded for the cost. You will be notified by both us and Klarna when the refund has been made.