How can we help you?
Frequently Asked Questions
I'm not at home at the time of the delivery, can you come again later?
When we have sent you the estimated delivery time it’s no longer possible for you to change the delivery date since our driver is already on the way. Contact us via the link or at email@example.com and we will help you!
I'm not at home the whole evening, Can I get my delivery at a specific time?
When your parcel has arrived to our terminal and a delivery date has been booked, you will be given the option to upgrade your delivery with a time-window, that only allows us to deliver a specific time, for example between 6 pm and 7 pm.
Can the driver call my partner instead? I will not be at home tonight.
Yes, we can call your partner instead! All you need to do is change the phone number in the link we sent you earlier. After changing the phone number, all new notifications about the order will be sent to that number. If you need assistance, please contact us via the link you received or at firstname.lastname@example.org.
I never received my parcels, what happens now?
Via the link you’ve received on SMS, you can see more information about what happens to your delivery. You can also contact us at email@example.com
Do you deliver during office-hours?
We always deliver between 5 pm and 10 pm on weekdays. We recommend that you contact the webshop where you bought the goods and see if they’re able to change the address to your home address instead.
I missed my delivery, how can I book a new one?
Via the link you have received in the SMS from us, you can book a new delivery. You can also contact us at firstname.lastname@example.org.