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How long does it take for me to get my order?
Where is my parcel?
How much does Budbee cost?
When do you deliver?
I am not home at the time of the delivery, can I change the date and time?
I have not received any texts or notifications from you, where is my parcel?
I have not ordered anything, but I am getting texts/notifications from you?
Do you deliver during office hours?
Can I collect my parcel at a pick-up point?
Our shared front door does not have an entry code/it does not work at night/there is no intercom, what do I do?
When will my parcel arrive?
I chose to have the parcel left outside my door, how do I know it’s been delivered?
I would like to have my parcel delivered to my mailbox, what do I do?
How can I change the delivery address?
The driver is soon at my house and I am not home, what do I do?
I have several deliveries from different webshops booked for tonight, will they be delivered at the same time?
I am not home at the time of the delivery, can the driver call my roommate or partner instead?
I am not able to receive my package in the next few days, how far ahead can I book the delivery?
Do you have an app?
I want to use Budbee when I shop online, do you have a list of webshops that offer your service?
In what countries and cities can I use Budbee?
How will I be notified of my delivery details?
I am not home at the time of the delivery, can you come later?
How can I get in touch with customer service?
Can my partner or roommate receive my parcel instead of me?
I accidentally deleted the text message that I received from Budbee. How can I contact you?
Can I book a shorter time window for my delivery?
When I click on the link you sent me, I arrive at a blank page?
The parcel did not contain the products I ordered, what do I do?
I paid for a specific time interval, what happens if you do not perform the delivery within that time frame?
When will my parcel arrive at your terminal?
What does Budbee do to minimize environmental impacts?
Do I have to download the app to be able to choose Budbee as the delivery method?
When do I need to show ID?
Can I book a return with Budbee?
Do I need to print a return label?
When will I receive a message about the delivery?
I missed my delivery, what do I do?
I have not received my parcel, what do I do?
My parcel was damaged, what do I do?
What is “Shop with Budbee”?
How do I book a return with Budbee?