TERMS AND CONDITIONS BUDBEE

§01 GENERAL

Budbee AB, CIN 556898-3414 Alströmergatan 39, 112 47 Stockholm. Prices include local VAT. We reserve the right for any printing and typing errors.

§02 DELIVERY OF SERVICE

Delivery of parcels normally occurs between 17:00-22:00 on weekdays as well as Sundays in Stockholm, Gothenburg, and Malmö between 16:00-22:00. Budbee AB never charges for the normal delivery, the consumer purchases this directly from the merchant. In some instances, the option to purchase a time-window from Budbee AB is offered in some cases. A time-window is a more precise delivery interval within the normal delivery time (16:00/17:00-22:00), for example, from 17:00-19:00. Delivery of service refers to the delivery taking place within the shorter time interval purchased by the consumer from Budbee AB.

§03 TERMS FOR PURCHASE OF TIME SLOTS 

Budbee collaborates with Klarna AB & Adyen NV to enable payment transactions for the consumer. Once the purchase has been completed the payment provider will handle the transaction accordingly. 

§04 PAYMENT 

Budbee offers payments through Klarna AB & Adyen NV. The consumer has the option to select several payment options including credit card, bank wire transfer, and invoice. 

§04 RIGHT TO WITHDRAW 

The consumer has no right to withdraw once the time slot has been purchased.

§05 REFUND 

If Budbee fails to deliver within the purchased time interval, Budbee will refund the payment to the consumer via Klarna AB or Adyen NV. No consumer will pay for a service Budbee has not been able to deliver.

§06 COOKIES

A cookie is a text file that the website you are visiting is requesting to be saved on your computer. Cookies are used on many websites to give visitors access to various features. The information in a cookie can be used to track a user’s browsing. According to the Electronic Communications Act (July 25, 2003), anyone who visits a website with cookies should be informed about:

  • That the website contains cookies
  • What these cookies are used for
  • How cookies can be used 

This website uses two types of cookies. One type saves a file permanently on your computer, which is used to measure, e.g. how you as a visitor navigate on the website. This is to offer the visitor better services and service. The information stored on your computer is only a unique number. The second type of cookie that is commonly used is “Session Cookie”. While you are visiting the site, our web server shares a unique identification string to be able to separate you from other visitors. This “Session Cookie” is used to be able to follow what you do on the site, keep track of your login and if something is placed in the shopping cart, measure traffic, exposure and analysis of marketing efforts, etc. A “Session Cookie” is never permanently stored on your computer and disappears when you close your browser. Sometimes we use third-party cookies to e.g. analyze how we can optimize our website or to display ads and recommend products for you when you visit other websites on the internet. If you do not agree to the use of cookies on this site you may change your browser settings to not accept cookies. We refer to the respective web browser’s manufacturer for detailed instructions.  

§07 PERSONAL INFORMATION

Budbee AB is responsible for the processing of the personal data that we collect about you. This information is transferred from the merchant who booked the delivery as well as directly from you.

Information we collect includes name, telephone number, e-mail, delivery address. With delivery outside the door, we can take pictures for quality assurance. When communicating with you, we save metadata about the communication. Calls may be recorded for educational purposes. When delivering with signature requirements form the sender, we store your signature. 

We may transfer your personal data to our business partners who process personal data on Budbee AB’s behalf for the purposes described in this policy and thereby may have temporary access to personal data. Your information is stored only as long as it is required to perform our service (for example, to fulfill an agreement or to fulfill quality assurance) or as long as it is prescribed by law.

If you would like to correct, add or remove from the register, please contact us at dpo@budbee.com.

§08 FORCE MAJEURE

Budbee AB shall not be liable for any failure or delay in the performance of this agreement for the period that such failure or delay: a.) is beyond the reasonable control of a party, b.) materially affects the performance of any of its obligations under this agreement, and c. could not reasonably have been foreseen or provided against, but will not be excused for failure or delay resulting from only general economic conditions or other general market effects. These circumstances include, but are not limited to: war, riot, fire, natural disasters (flood, hurricane, earthquake), snowstorm or other weather condition or happening that makes roads impassable or by Budbee important infrastructure unusable, explosions, strike, or new laws forbidding pursuance of the Agreement.