Easy and label-free returns!
Budbee goes both ways! We don't only make sure you get your parcels; we make sure you can return them too! Returns are, of course, 100% label-free, and you can choose if you want to return your parcel in a Budbee Box or if you want it collected at your home. See how-to below!
How it works - Budbee Home
Click on the link or go to your order in the app. If the webshop you ordered from offers returns with Budbee you simply click on the “book a return pick-up” button.
Pack the products according to the webshop’s instructions. You do not need to print a shipping label, we’ll take care of that!
Select a pick-up time that suits you. Choose if you would like to leave the package outside your door or if you would like to hand it over to the driver personally.
We will keep you updated via texts or notifications in the app, as usual, you will be able to track the driver in real-time on our map.
How it works - Budbee Box
Go to your order and click on the "book return" button. Pack the products according to the webshop's instructions and choose which Box you want to leave the parcel in. No need to print a label, we’ll take care of that!
After confirmation, you have two hours to go to the Box, type in the pin, and leave the package inside the locker. Did you not make it in time? No worries, you can book a new return in the app.
We will notify you once a driver has picked up the return and the package is on its way back to the merchant.
Now your parcel has arrived at the webshop warehouse, and the webshop can start processing your return.