Frequently Asked Questions
My parcel was damaged, how can I make a complain?
Please contact the webshop and they will do their best to assist!
I haven't recieved any SMS from you, where is my parcel?
If you haven’t received any SMS from us, you might have entered the wrong phone number on your order. Please contact us here and we will review your order.
I accidently deleted the text message that I recieved from budbee. How can I contact you?
You can contact us here or at email@example.com.
Do you have an app?
We don’t have an app, we communicate via a link sent to you by SMS and email.
I haven't ordered anything, but I'm recieving messages about a delivery?
We apologize for the inconvenience, we suspect that someone entered the wrong phone number on their order. Contact us directly in the link sent to you by SMS or send an email to firstname.lastname@example.org and we will remove your number.
I recieved the wrong goods in the parcel, who should I contact?
If you have received the wrong goods, contact the webshop you ordered from. Contact information to the webshop can be found in the link you received by SMS. Click at the question mark in the upper right hand corner when you open the link, and you will find the information there.