Frequently Asked Questions
Do you have an app?
Yes! You can download the Budbee app here:
I want to use Budbee when I shop online, do you have a list of webshops that offer your service?
We do not have a list of all webshops that offer Budbee as a delivery method, but if you download the Budbee app you’ll find a feature called “Shop with Budbee” where you can search for any specific product or product category, and all webshops offering your product and Budbee will appear. You can download the app here;
My parcel was damaged, what do I do?
We kindly ask you to direct your questions directly to the webshop in which you made your purchase.
I have not received any texts or notifications from you, where is my parcel?
If you have a delivery with Budbee but have not received any information regarding it, please contact us here.
What is “Shop with Budbee”?
Shop with Budbee is a new feature we have release together with our app! It allows you to search for a specific product or a product category, for example, shampoo, and all webshops offering your product and Budbee as a delivery option will appear. This feature is so far only available in Sweden. You can download our app here:
I accidentally deleted the text message that I received from Budbee. How can I contact you?
You can contact us here or at email@example.com.
More questions about Other Questions
In what countries and cities can I use Budbee?
We provide our service in Sweden (Stockholm, Gothenburg, Örebro, Uppsala, Västerås, Norrköping, Jönköping, Södertälje, Eskilstuna, Borås and Trelleborg), Denmark (Copenhagen), Finland (Helsinki, Vantaa and Espoo) and the Netherlands (all cities).
I have not ordered anything, but I am getting texts/notifications from you?
We apologize for the inconvenience. Please contact us directly via the text/app or email us at firstname.lastname@example.org and we will look into it.
The parcel did not contain the products I ordered, what do I do?
If you did not receive the products you ordered, please contact the webshop in which you made your purchase.
What does Budbee do to minimize environmental impacts?
All Budbee deliveries are climate compensated and have been since day one. We do so through the organization ZeroMission. The need to take extra care of our planet affects every decision we make, however big or small it may be. Right now we are investing in the first self-sustaining courier terminal that will be up and running during 2020. And by 2025 we look to have a fleet made up exclusively of electric cars and bicycles. We use a unique algorithm that ensures optimized routes to avoid us having to drive unnecessary miles. Climate-smart thinking also steers our business trips to minimize their environmental impact. We apply it at work as well, where recycling is more than just a buzzword. All done with the ambition to be the best. Read more here.
How can I get in touch with customer service?
The quickest way to get in touch with our customer service team is to go through the link you received by text or via the app. That way our customer service team has all your order details at once and can sooner help you solve whatever issue or question you might have. You can also contact us via the contact form or email@example.com.
Do I have to download the app to be able to choose Budbee as the delivery method?
No, you do not need to have the Budbee app for us to perform your delivery. The app, on the other hand, makes it a lot easier to keep track of all your previous and ongoing deliveries. It is also the place you’ll find our “Shop with Budbee” feature. You can download it here:
If you don’t have the app we will communicate with you through text messages and you can check and update the details on your delivery through the tracking link.