Imprint

Budbee Germany GmbH

Linienstraße 145, 10115 Berlin, Germany

Contact:

Name: Hendrik Carl Freiherr zu Innhausen und Knyphausen

Title: General Manager Germany

Phone: +491742576778

E-mail: hendrik.knyphausen@budbee.com

 

Name: Ann Sonne

Title: VP of Communication

Phone: +46730732830

E-mail: ann.sone@budbee.com

 

VAT-identification number: DE350031033

Commercial Register of the local court of Charlottenburg, HRB 233721 B

Represented by:

Managing Director: Carl Fredrik Hugo Hamilton

Competent supervisory authority pursuant to Section 5 para. 1 no. 3 of the German Telemedia Act (Telemediengesetz):

Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways (BNetzA)

Tulpenfeld 4, 53113 Bonn, Germany

Phone: +49 / (0) 228 / 14-0

www.bundesnetzagentur.de

 

Complaints/dispute settlement:

Through the link https://ec.europa.eu/consumers/odr/, the EU Commission provides a platform for out-of-court dispute settlement. This gives consumers the opportunity to resolve disputes related to their online order.

General obligation to provide information pursuant to Section 36 of the Consumer Dispute Settlement Act (Verbraucherstreitbeilegungsgesetz):

Budbee Germany GmbH is obliged to participate in the arbitration procedure if consumers call upon the Federal Network Agency as a conciliation body for the settlement of disputes concerning rights and obligations in the event of loss, theft or damage to postal items or the infringement of their own rights to which they are entitled on the basis of a legal ordinance pursuant to Section 18 of the German Postal Act (Postgesetz).

  • The prerequisite for this appeal to the conciliation body is that a dispute resolution between the consumer and Budbee Germany GmbH has previously been unsuccessful.
  • The competent consumer arbitration board is the
  • Postal arbitration board (Department 318)
  • Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways Tulpenfeld 4, 53113 Bonn, Germany
  • Web page: www.bundesnetzagentur.de/post-schlichtungsstelle
  • In all other cases Budbee Germany GmbH shall not participate in such arbitration proceedings pursuant to the Consumer Dispute Settlement Act.
Responsible for content pursuant to Section 18 para. 2 of the Media State Treaty (Medienstaatsvertrag):

Name: Ann Sonne

Titel: VP of Communication

Budbee Germany GmbH

Linienstraße 145, 10115 Berlin, Germany

Phone: +46730732830

E-mail: ann.sone@budbee.com